Bargaining Unit: Non-Represented
Salary Code: 27
Fair Labor Standards Act Designation: Exempt
Revision Date: September 19, 2024
GENERAL DESCRIPTION:
Under general supervision of the Information Technology Officer, conducts comprehensive systems analysis studies; installs, modifies, and maintains personal computers, peripheral hardware and software; coordinates and administers information technology software/hardware products; diagnoses and troubleshoots malfunctions and coordinates repairs; develops and implements database policies and procedures and ensures data integrity; provides technical assistant to end users in determining system requirements and solutions in determining system requirements and solutions, maintains appropriate security, licensing, and documentation.
The Senior Information Technology Analyst is the advanced professional classification in the Information Technology Department. This position will exercise greater independent professional judgement and possess strong organizational skills and may provide directions over assigned staff. The Senior Information Technology Analyst, at time, will work independently to determine District requirements and formulate solutions for departments. This position will coordinate with departments and vendors to obtain or develop solutions to resolve issues along with providing valuable input in the planning and execution of projects.
EXAMPLES OF WORK PERFORMED:
The information below is meant to serve as examples of the job duties and responsibilities for this classification. This list is neither inclusive nor exclusive, but indicative of several types of duties performed.
- Provides lead direction, training, and work review to Information Technology Analysts and related staff.
- Assists Information Technology Officer in organizing and assigning work, sets priorities, and follows up on work to ensure coordination and completions of assigned work.
- Provides input into the selection and evaluation of staff.
- Provides day to day administration, installation, upgrading, and troubleshooting of databases; coordinates interface applications and functions; assists users during and after conversion; implements or installs new systems; and troubleshoots software related personal computer problems for users via help desk or one-on-one environment.
- Maintains and monitors the District’s databases consistent with the needs/directions of the District by review of databases design and integration of systems; and makes recommendations regarding enhancements and/or improvements.
- Coordinates departmental communications and activities with information systems for installation, implementation, troubleshooting and maintenance of computer software, hardware, mobile devices, SCADA and PLC Programming.
- Performs and implements system maintenance and installation of networking systems including LAN, WAN, and Wi-Fi as well as standard router configurations.
- Establishes and enforces policies and procedures related to the database; maintains the security, performance, reliability, and integrity of all data; audits database usage, and devices; implements and documents procedures for identification, categorization, and protection of all data sources.
- Defines, designs, integrates, installs, and maintains enterprise, distributed, web enabled, client/server, desktop, Internet, Extranet, Intranet, and computer systems.
- Confers with internal staff and vendors to perform systems requirement analysis; develop functional definition and design; and establish systems development specifications.
- Tests and reports on various software products and provides quality assurance of products by identifying and documenting defects and evaluates and recommends database software packages for potential acquisition.
- Reviews, evaluates, and recommends new tools, technology, and products for the development or enhancement of various applications in accessing or processing the information on the database; and installs, configures, upgrades related hardware and database application software.
- Configures, installs, and maintains network hardware, routers, access lists, network firewalls, gateways, servers, and related systems.
- Recommends and submits orders for computer supplies and/or maintenance of equipment.
- Maintains tracking and documentation of all inventory including computer equipment, hardware and software.
- Maintains and insures proper software licensing in accordance with federal and state regulations.
- Monitors and troubleshoots hardware using network hardware diagnostic tools, organizes, develops, modifies, implements and maintains systems software required to support network servers and the infrastructure and helps install and configure operating systems sch as UNIX, WINDOWS, or LINUX.
- Performs backup and restore process; completes disaster planning; reads, interprets, and applies complex technical publications.
- Develops budgets that prescribe needed resources for database development and administration.
- Manages technical projects and provides training and support to District staff.
- Assists in designing and maintaining District websites.
- Performs other duties as assigned.
CLASSIFICATION REQUIREMENTS:
Education and Experience
Any combination of equivalent education and experience that has led to the acquisition of the knowledge required by the position. A typical way of acquiring the knowledge would be:
A bachelor’s degree in Computer Information Systems, Computer Science, Electrical Engineering, Computer Engineering or a closely related field and two (2) year of full-time, paid work experience equivalent to that gained as an Information Systems Analyst/Engineer.
Substitution:
Six (6) years of full-time, paid work experience equivalent to that gained as an Information Systems Analyst/Engineer will substitute for the bachelor’s degree and two (s) years of experience.
Knowledge of:
- Federal and state laws governing information systems functions.
- Local Area Network systems, including operating systems, client/server relationships, hardware, and software.
- Web site, email and voicemail administration and maintenance.
- Installation, maintenance and minor repair of personal computers and peripheral equipment.
- Data communication systems, including cabling, servers, workstations, interface cards, routers, switches, and firewalls.
- Principles of SCADA and PLC systems.
- Principles, practices, and techniques of systems analysis.
- Principles and techniques used to evaluate work processes.
- Principles and practices of purchasing computers, telephones, and related equipment and services.
- Principles and practices of programming.
- Principles and practices of system documentation and inventory.
- Principles and techniques for diagnosing system problems.
Skills/Abilities to:
- Understand, interpret, and apply department policies, rules, regulations, and procedures.
- Analyze complex computer system hardware and/or software requirements.
- Analyze data communications, networks, hardware and/or software problems and determine feasible solutions
- Direct installation, maintenance, and repair of network systems and equipment.
- Communicate clearly and concisely, both orally and in writing with both internal and external contacts.
- Maintain confidentiality of privileged information.
- Prepare clear, accurate, and concise reports and records.
- Work in a rapidly changing environment and work well under pressure.
- Establish and maintain effective working relationships at all organizational levels and with the public.
- Operation District vehicle observing legal and defensive driving practices.
WORKING CONDITIONS
- Moderate lifting, carrying, and/or pushing of supplies and objects up to 50 pounds.
- Possess physical characteristics to perform the critical and important duties of the job, including the sustained posture at a computer station for prolonged periods.
STANDARD REQUIREMENTS
- Depending on assignment, possess a valid California Class C Driver’s license with a driving record acceptable to the District’s automobile insurance provider.